RETURN AND REFUND POLICY

Last Updated: October 21, 2026

1. Overview

At Mirkis Ventures LLC, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which customers may request a return, replacement, or refund for purchases made through https://mirkisventuresllc.com/.

Please read this policy before placing an order. By purchasing from our website, you acknowledge that you have reviewed our return and refund terms.

This policy does not limit any rights that consumers may have under applicable federal or state law.

2. Return Period

Eligible products may be returned within 30 calendar days of delivery, provided that the return meets the eligibility requirements outlined in this policy.

To begin a return, customers must contact us within the 30-day return period and obtain return instructions before sending an item back.

Some products may not be eligible for return because of their nature, safety requirements, storage conditions, customization, or other restrictions disclosed on the product page before purchase.

The return period does not remove any rights you may have under applicable law if an item is defective, damaged, incorrectly supplied, or not as described.

3. Return Eligibility

To qualify for a standard return, an item should generally meet the following conditions:

• The return request is submitted within 30 calendar days of delivery.
• The item is unused and, where appropriate, unopened and in its original condition.
• The item includes its original packaging, labels, accessories, manuals, and other components supplied with the product, where applicable.
• The item has not been damaged through misuse, improper storage, unauthorized modification, or handling beyond what is reasonably necessary to inspect it.
• The customer has received return authorization and the applicable return instructions from our customer service team.

Certain products may have additional requirements. We will explain any applicable conditions before the purchase where required.

If a product is defective, damaged in transit, incorrect, or materially different from its description, please contact us even if it does not meet the conditions for a standard change-of-mind return.

4. Products That May Be Ineligible for Standard Returns

For safety, hygiene, product-integrity, or logistical reasons, some products may not be eligible for standard change-of-mind returns.

Depending on the product and applicable law, these may include:

• Frozen and perishable foods: Products that can deteriorate or expire rapidly, or that require temperature-controlled storage.
• Food, beverages, and baby products: Opened or unsealed food, drinks, infant formula, and similar products where return could compromise safety or product integrity.
• Personal-care and hygiene products: Items that have been opened or used where a return would be inappropriate for health or hygiene reasons.
• Customized or made-to-order products: Items produced or modified to the customer’s specifications, where applicable law permits an exclusion.
• Clearly identified final-sale items: Products specifically marked as non-returnable before purchase, where the restriction is lawful.

These restrictions apply only where legally permitted and do not automatically exclude remedies for products that arrive damaged, defective, incorrect, unsafe, or not as described. We will assess such cases in accordance with applicable law.

Any product-specific return restriction should be displayed clearly on the relevant product page before checkout.

5. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us at info@mirkisventuresllc.com or +1 (786) 979-9639.

Please provide:

• Your order number.
• The name of the affected product.
• A clear description of the problem.
• Photographs of the item, packaging, and shipping label, where available.

Please retain the item and its packaging until we provide further instructions, particularly if the carrier or supplier needs to investigate the issue.

After reviewing your request, we will explain the available resolution. Depending on the circumstances, this may include a replacement, repair, reshipment, refund, or another remedy required by applicable law.

We will not require a customer to pay return shipping for an item confirmed to have been supplied incorrectly or to have arrived damaged or defective when the return is necessary to resolve the issue, subject to applicable law.

6. How to Request a Return

To request a return, follow these steps:

Step 1: Contact our customer service team.

Email info@mirkisventuresllc.com or call +1 (786) 979-9639 within 30 calendar days of delivery for an eligible standard return.

Step 2: Provide your order details.

Include your order number, the product you wish to return, the reason for the return, and photographs if the product is damaged or incorrect.

Step 3: Wait for return instructions.

Our team will review your request and, if the return is approved, provide the applicable return address and shipping instructions.

Do not send products to our business address unless we have confirmed that it is the correct return destination for your order.

Step 4: Package and send the item.

Pack the item securely and follow the instructions provided. Where possible, use a trackable shipping service and retain your shipping receipt.

Step 5: Return review and resolution.

Once the returned item is received, we will inspect it where appropriate and notify you of the return outcome and any applicable refund or replacement.

7. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise in writing or applicable law requires us to cover them.

If an item is damaged, defective, incorrect, or materially not as described, Mirkis Ventures LLC will explain the return or resolution arrangements and cover applicable return shipping costs where required by law or where we have agreed to do so.

Original shipping charges may be refundable in certain circumstances, including where required by law or where the return results from our error.

Any return shipping fees or other applicable charges will be explained before the return is completed whenever reasonably possible.

8. Refund Eligibility and Processing

Refunds are issued for approved returns or other circumstances in which a refund is appropriate under this policy or required by applicable law.

For standard returns, the returned item may need to be received and inspected before a refund is approved. If a refund is approved, we will generally initiate it within 5–10 business days after the return has been received and the return review has been completed.

Where a refund is due for an order that has not been shipped, we will generally initiate it within 5–10 business days after the cancellation is approved.

Refunds will normally be issued to the original payment method used for the purchase, where supported by the payment provider.

The time it takes for the refund to appear in the customer’s account depends on the bank, card issuer, or payment service provider. It may take additional business days after we initiate the refund.

We will communicate with the customer if additional time or information is needed.

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